Warranty

Warranty Activation
In order to activate your warranty, please ensure that you register your Gosporty cycles on our website. To do so, head over to 'www.gosporty.in' and follow the steps under 'Register My Bike'. You will need to upload a proof of purchase in the form of your invoice copy in order to register your Gosporty cycle. You will receive a verification call from one of our customer care representatives and after verifying the purchase, your warranty will be activated. You will receive a unique numbered warranty certificate through SMS/Email on your registered mobile number/email address.
Please note that unless your Gosporty cycle is registered on www.gosporty.in, your warranty will not be activated.

You have 30 days from your date of purchase to register your Gosporty bike and activate your warranty.

Warranty Details

• This limited warranty shall not be construed or interpreted in any manner to suggest or imply that your Gosporty electric cycle is indestructible or imperishable or will last in perpetuity.

• This limited warranty applies only to the original owner of a Gosporty Bikes and is not transferable to subsequent owners.

• The limited warranty on consumables and forks (suspension or rigid) is applicable for six months from the date of purchase for the original owner.

• All mechanical parts other than the frame are covered under this limited warranty only with respect to any manufacturing defects.

• This limited warranty is void if the Gosporty bike is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident, or other abnormal, excessive, or improper use.

Specific Warranty Exclusions
The following instances are specifically excluded from the coverage of this limited warranty.

• Any defect arising from normal wear and tear, improper assembly, or follow-up maintenance.

• Installation or modification of components, parts, or accessories not originally intended for or compatible with the cycle.

• Faded paint due to the effects of ultraviolet light (UV) or outdoor exposure.

• Damage or failure due to accident, misuse, abuse, or neglect.

• Normal wear and tear, scratches, peeling of paint, and all coatings initiated due to intentional or accidental dent or scratches, damage due to chemicals, improper storage, and parking.

If Gosporty bikes are used for the following activities:

• Used in any competitive sport

• Used for stunt riding, jumping, aerobatics, or similar activity

• Modified in any way

• Modified with the addition of a motor

• Ridden by more than one person at a time

• Rented, sold, or given away

Remedy and Limitation of Liability

• This warranty is expressly limited to the repair or replacement of a defective item and said repair or replacement is the sole remedy under this warranty. All labor charges for warranty service, including the transfer of components and/or any installation of new components, are the responsibility of the cycle’s owner. Due to product evolution and obsolescence, some components may not be available for older models. In these cases, sourcing and paying for components is the responsibility of the cycle owner.

• Gosporty or any of its affiliates is not responsible for any indirect, incidental, or consequential damages.

• The color of the cycle frame and stickers will be subject to availability at the time of claim.

• The decision on the type of damage will be taken by the Company and communicated to the customer before initiating repair.

To Make A Claim

• If your Gosporty cycle is registered and you have received your unique numbered warranty certificate, then all you need is your registered phone number to make a claim.

• For Gosporty cycles purchased from authorized retailers, please contact the retailer from where you purchased your Gosporty bike so that they can investigate your problem to initiate a warranty claim.

• For Gosporty cycles purchased on www.gosporty.in, you can reach out to one of the Gosporty customer care representatives at Contact Us.

General
Part or model specifications are subject to change without notice. This limited warranty is the only warranty for the product. All warranties other than stated herein are expressly disclaimed including implied warranties of merchantability and fitness for a particular purpose, to the extent allowable by applicable law. All liability for indirect, incidental, punitive, special, or consequential damages are expressly disclaimed, to the extent allowable by applicable law. The limited warranty extends only to the original consumer and is not transferable to anyone else.

E-Bike

Frame & Mechanicals

• The warranty for frames is 5 years from the date of purchase.

• The Frame is ISO 4210 certified for road and city use only. Any use outside the designed environment voids the warranty. Replacement or repair will be at the discretion of the Company.

• If the customer identifies any fault in the frame, it should be serviced only by an approved technician of Gosporty. The warranty will be void if serviced by anyone else.

• In case of genuine fault covering under warranty, cost including replacement parts, will be borne by the Company.

• Labor costs will be borne by the user.

• Damage due to rough use, stunts, natural calamity, accidents, improper storage, natural wear, and intentional damages by the user, the fall will not be covered under warranty. The decision on the type of damage will be taken by the Company and communicated to the customer before initiating repairs.

• Natural wear, scratches, peeling of Paint, and all coatings initiated due to intentional or accidental dent or scratches, damage due to chemicals, improper storage, and parking are not covered under warranty.

• All mechanicals other than the frame that are covered under warranty only for manufacturing defects should be reported within 7 days of purchase.

Controller

• The warranty period of the controller is 6 months from the date of purchase.

• The controller is IP 65 and damage due to ingress beyond design condition is not covered under warranty. Replacement or repair will be at the discretion of the Company.

• Damage due to non-authorized service is not covered under warranty.

• Use of non-approved accessories will void the warranty.

• Any rewiring of the harness will void the warranty.

• Operational issues or defects due to the Smart lock will not be covered under warranty.

• Opening of Controller will void the warranty.

• The controller warranty does not include damage from power surges due to any causes including lightning strikes, shorting due to water, etc.

Motor & Rim

• The warranty period of the motor is one year from the date of purchase.

• All manufacturing defects will be covered under warranty. Replacement or repair will be at the discretion of the Company.

• The motor is IP65 rated, and damages and ingress due to reasons above design conditions are not covered.

• An opening or servicing of a motor that is performed by other than Company approved technician will void the warranty.

• Natural wear, scratches, peeling of Paint, and all coatings initiated due to intentional or accidental dent or scratches, damage due to chemicals, improper storage, and parking are not covered under the warranty.

• Damage due to rough use, stunts, natural calamity, accidents, improper storage, natural wear, and intentional damages by the user, the fall will not be covered under warranty. The decision on the type of damage will be taken by the Company and communicated to the customer before initiating repairs.

• Cracking of the rim is not covered under warranty.

• The Motor warranty does not include damage from power surges due to any causes including lightning strikes, shorting due to water, surges while charging, etc.

Battery

• The warranty period of the battery pack is 1 year from the date of purchase.

• All manufacturing defects will be covered under warranty. Replacement or repair will be at the discretion of the Company.

• The battery is IP 65 when mounted on a bicycle. It is highly recommended never to wash or drown the battery and any damage due to negligence will void the warranty.

• The battery warranty does not include damage from power surges, use of improper chargers, water damage, improper maintenance, or such other misuse or normal wear.

• Natural degradation of the battery pack is not covered under warranty. Maximum battery degradation of 25% after 700 charge cycles or 2 years of use, whichever happens first.

• Storage of battery: The battery should be charged to the fullest before storing and should be charged at least once in 1 month. Also, make sure that the battery does not come in contact with water. Failing to do so will void the warranty. Never store the battery fully discharged. The company will not be responsible for any accident or damage due to improper storage.

• Charging more than 45 degrees Celsius, storing and discharging the battery when the ambient temperature is not more than 50 degrees and less than 0 degrees Celsius will void the warranty. The company will not be responsible for any accident or damage due to improper usage.